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If you feel you have been the victim of consumer fraud or any type of fraud, please contact us to learn about your legal rights and options.

An attorney client relationship is not established by submitting this initial contact information.

Miller Legal LLP
700 12th Street, N.W. Suite 700
Washington, DC 20005

Fraudulent and Undisclosed Hotel Charges

The hotel industry is booming. There will be about 2.8 million occupied hotel rooms on any given night in the U.S. this year. Along with the increased occupancy, hotels are finding increased ways to charge patrons, and sometimes these charges come as a big surprise. Watch out for undisclosed fees and surcharges, such as:

Automatic gratuities/surcharges, including mandatory bellman charges:

  • Baggage holding fees
  • Cancellation fees
  • Early departure/arrival charges
  • Energy surcharges
  • Handling charges for overnight packages, e.g. receiving Fed Ex packages.
  • Increase fax charges
  • In-room safe surcharges
  • Internet surcharges
  • Mini-bar restocking charges (a charge for the restocking, not for food or drink)
  • Resort amenities fees
  • Telephone call surcharges

While it may be okay to charge these fees if they are disclosed in advance, it is not okay to surprise guests at checkout with these charges. If you have paid these surprise charges, received no refund and want to discuss your legal rights, please contact our consumer fraud lawyers.